WEBSITE ACCESSIBILITY STATEMENT

Using this website

This website is run by the City of Glasgow College. We are committed to advancing equality and accessibility in all of our activities. To find out more about our commitment and approach. Here is a link to the College's Equality, Diversity & Inclusion section.

Our website has been built with accessibility in mind. This means you can easily customise the look of the website to suit your own needs and preferences. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts.
  • zoom in up to 300% without the text spilling off the screen.
  • navigate most of the website using just a keyboard.
  • navigate most of the website using speech recognition software.
  • listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Recite Me is an assistive toolbar that adds an extra layer of accessibility to your websites. It is an innovative Cloud based web accessibility solution which allows our visitors to customise our site the way they need it to work for them. Easy to use, the software includes text to speech functionality, dyslexia software, an interactive dictionary, a translation tool with over 100 languages and many other features. Using assistive technology enhances a user’s website journey at the same time as following the core principles of WCAG 2.1.  

How accessible is this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window.
  • you cannot modify the line height or spacing of text.
  • you cannot skip to the main content when using a screen reader.
  • some of our online forms are difficult to navigate using just a keyboard.
  • most older PDF documents are not fully accessible to screen reader software.
  • live video streams do not have captions.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 days.

If you cannot view the map on our contact us page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of our website. If you find any problems not listed on this page or you think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Here is a link to AccessAble for information on physical access to our campuses and facilities.

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about the accessibility of this website

The City of Glasgow College is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, the non-compliances and exemptions are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Issues with text

  • Some link text doesn’t make sense when read on its own (for example, ‘click here’).
  • Some of our links use the same text for multiple different destinations and do not meet WCAG 2.1 success criterion 2.4.4.
  • Some of our input forms do not have a predictable action or elements do not have an associated description and do not meet WCAG 2.1 success criterion 3.2.2, 3.3.2 and 4.1.2.
  • Some of our links only use colour as a distinguishing feature that does not have a high enough contrast with surrounding text and do not meet WCAG 2.1 success criterion 1.4.1.
  • Some of our page elements do not have unique ids and do not meet WCAG 2.1 success criterion 4.1.1

Issues with PDFs and other documents

  • Many of our older PDFs and Word documents don’t meet accessibility standards: for example, they may not be marked up so they’re accessible to a screen reader.
  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.
  • Any new PDFs or Word documents we publish will meet accessibility standards.

Issues with images, video and audio

  • Some images don’t have appropriate alternative text.
  • Some legacy video content doesn't have captions.
  • Live video streams don’t have captions.

We don’t as yet plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

Disproportionate burden

Navigation and accessing information

  • There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
  • It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
  • It’s not possible for users to change text size without some of the content overlapping.
  • Some navigational drop-down menus are not accessible using only a keyboard. This does not meet WCAG 2.1 success criterion 2.1.1.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, some form controls are missing a ‘label’ tag.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 25th September 2020.

This website was last tested on 22nd September 2020. The test was carried out in-house.

For further information on customising the web see ‘How To...’ guides in the BBC’s My Web My Way site. 

Physical Access

Visit AccessAble for information on physical access to our campuses and facilities.